HarborCart API

502 Errors After Payment Service Deploy

Customer checkout blocked
502 rate
18%
Deploy
v2.14.3
Duration
23 min
Regions
US + EU
On-call lead note

From: Marcus Lee, Engineering Manager (On-call)

Subject: INC-8842 — checkout 502s

Pager fired at 14:22 UTC. Read incident-page.pdf and error-log.pdf first — correlate timestamps with deploy-changelog.pdf. Do not restart prod databases. Follow runbook.pdf for rollback criteria.

Incident file5
  • Tickets & alerts1
  • Logs & deploys2
  • Runbooks & architecture2

PagerDuty Incident — INC-8842